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Privacy Policy


Our Privacy Notice explains what types of personal data we may collect about you when you interact with us. It also details how we will and handle, store and secure your data.

Hull Cartridge Company Ltd are committed to protecting your privacy and will only use your information in line with EU GDPR May 2018 data protection principles.

In order to be able to process your orders and supply you with excellent service, we will need to collect information such as contact names, billing and delivery addresses, telephone numbers and email addresses. We do not record or store any Credit/Debit card details. We will only collect data which is sufficient to facilitate an ongoing business relationship and will not request or store any sensitive data. All personal information which we hold will be stored securely.


Opt-In Consent

There are occasions when we will need your consent in order to process your data. This may include consent to receive email newsletters, deals or product updates. We may use your purchase history to personalise the mailings in order to make these mailings more relevant to you. 

We may also need your consent to be able to send sales invoices or statements by email.

You have the right to remove any consent given at any time.

 

Legal Compliance

On very rare occasions we may be legally obliged to pass specific elements of your data to government or law enforcements agencies if there is a suspicion of people being involved in fraud or some other criminal activity.

 

How do we obtain your personal data?

  • If you complete the contact form on our web site
  • When you complete our account application form.
  • If you purchase a product or service by phone of directly from our premises.
  • If engage with us via social media.
  • Information obtained from purchase invoices received.
  • If you visit our premises will be captured on our CCTV system. These images are overwritten on a regular rotating basis.

What we use your personal data for?

We will primarily use your personal data in order to expedite your orders. This will also extend to handling queries, complaints and returns. The GRPR classifies this as data use for Legitimate Interests. Details of these transactions will also be held for future reference and for accounting purposes. We will keep these details in order to fulfil any contractual obligations such as warranties for a reasonable period.
We are legally obliged to keep accounting records including copy invoices which will include your invoice and delivery addresses. 

We will have to pass some of your details to selected third parties such as couriers solely in order to ensure that you receive the goods you have ordered from us. We would be unable to deliver your orders if you do not allow your data to be shared with our delivery partners.

We will use the telephone number data of trade account holders to call to discuss future orders and any offers available. We may periodically send out price updates and product promotions to account holders by post.
Where you consent to receiving marketing or accounting information via email, we will only send the information you have agreed to receive to the email addresses you specify. You are free to opt out of receiving these communications by emailing us at sales@hullcartridge.co.uk at any time.

Credit/debit card payments taken over the telephone are processed directly and your full card details are never retained. These telephone calls are not recorded.

Our CCTV system is used for security purposes primarily to ensure the safety of our staff and premises. We process this data for the purposes of preventing crime.

Some communications such as sales invoices, notices of product recall, Privacy Notice updates, etc may be required by law. Where these do contain any promotional content they do not require prior consent when sent by post or email. 

 

Data Protection

Your personal data is held within password protected, restricted access applications on our in-house servers. Our system are protected and monitored to maintain security.

We only share limited amounts of data with other parties where it is essential for them to be able to perform a specific function. These third parties may include:

  • Delivery contractors
  • IT partners who support systems and website 
  • Facebook, Twitter, Instagram and Google (see also cookie notice below)

 

Your Rights

Under the GDPR you have the right to request a copy of any personal data we hold for you. You also have the right to request that any incorrect data we hold is updated or deleted. If you choose not to allow us to hold your personal data we may not be able to provide most of the services you require.

You have the right to opt out of receiving direct marketing through email or post at any time.

If you want to make any changes to the way we process your data or opt out of receiving marketing information please contact us in writing either:

  • By post at Hull Cartridge Company Ltd, Bontoft Avenue, Hull, HU5 4HZ
  • Or by email at sales@hullcartridge.co.uk
     

Other Websites

Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Cookies

What is a cookie?

Cookies are delicious biscuits that can be eaten with a cup of tea or a latte, however, cookies can also be little files of data that are stored on your computer or handheld device, unfortunately it’s the latter we are dealing with here! Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’). Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.

What is in a cookie?

Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.

What to do if you don’t want cookies to be set

Some people find the idea of a website storing information on their computer or mobile device a bit intrusive. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of the website. You can block cookies by going into your browsers control panel/preferences.